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Overbooking hotel rooms (Occupancy Management). The practice of overbooking hotel rooms - accepting reservations for more rooms than are available by forecasting the number of
Overbooking hotel rooms (Occupancy Management). The practice of overbooking hotel rooms - accepting reservations for more rooms than are available by forecasting the number of no-show reservations with the goal of attaining 100% occupancy - is viewed by the general public with skepticism. Hoteliers and front office managers who practice overbooking do so to meet an organization's financial objectives, i.e. to maximize profits. Assume you are a front office manager for a hotel with 25 rooms, and you are responsible for administering and developing a policy on overbooking. In this hotel we will assume that all reservations are Guaranteed reservations where prospective guests have made a contract with the hotel for a room. Below are a few facts to help with the problem. . The hotel has a maximum capacity of 25 rooms. . The hotel makes revenue of $100 for each room that is occupied (If a customer cancels or is denied a room the hotel does not get any money from this customer). . The hotel has a policy to make exactly 26 Guaranteed reservations each day. . Any reservation that is not honored by the hotel will cost the hotel $275. The $275 is the cost to pay for a nearby hotel room and provide the customer with a complementary dinner at a nearby restaurant. . Assume that the hotel has a fixed daily operating cost of $1,800 and a variable room cleaning and maintenance cost of $20 per occupied room. Complete the table below to help you solve this problem. Number Row 1 who show 23 24 25 26 up Row 2 probability 0.3 0.4 0.2 0.1 Row 3 revenue variable Row 4 cost Row 5 fixed cost profit = revenue - Row 6 variable cost - fixed cost What is the Expected Daily Profit for this hotel. Report your answer with at least 1 decimal place
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