Question
Overbooking hotel rooms (Occupancy Management). The practice of overbooking hotel rooms - accepting reservations for more rooms than are available by forecasting the number of
Overbooking hotel rooms (Occupancy Management). The practice of overbooking hotel rooms - accepting reservations for more rooms than are available by forecasting the number of no-show reservations with the goal of attaining 100% occupancy - is viewed by the general public with skepticism. Hoteliers and front office managers who practice overbooking do so to meet an organization's financial objectives, i.e. to maximize profits. Assume you are a front office manager for a hotel with 25 rooms, and you are responsible for administering and developing a policy on overbooking. In this hotel we will assume that all reservations are Guaranteed reservations where prospective guests have made a contract with the hotel for a room. Below are a few facts to help with the problem.
The hotel has a maximum capacity of 25 rooms. The hotel makes revenue of $100 for each room that is occupied (If a customer cancels or is denied a room the hotel does not get any money from this customer). The hotel has a policy to make exactly 26 Guaranteed reservations each day. Any reservation that is not honored by the hotel will cost the hotel $236. The $236 is the cost to pay for a nearby hotel room and provide the customer with a complementary dinner at a nearby restaurant. Assume that the hotel has a fixed daily operating cost of $1,800 and a variable room cleaning and maintenance cost of $20 per occupied room.
Complete the table below to help you solve this problem.
Row 1 | Number who show up | 23 | 24 | 25 | 26 |
Row 2 | probability | 0.3 | 0.4 | 0.2 | 0.1 |
Row 3 | revenue | ||||
Row 4 | variable cost | ||||
Row 5 | fixed cost | ||||
Row 6 | profit = revenue - variable cost - fixed cost |
What is the Expected Daily Profit for this hotel. Report your answer with at least 1 decimal place.
Which rows for the completed table from question 1 give you the probability distribution for the profit?
Select exactly 2 rows.
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