Overview of Care Quality Commission (CQC) as an organisation, the process of producing their inspection report, types of inspection and outcome results - Overview of the selected organisation/service (ensure confidentiality is maintained), including the type of services provided, service coverage, service delivery challenges/barriers, the service-users' needs, type of staff employed, and the rationale for selecting the CQC report for the assignment. - Define and discuss key terminologies inherit in the improvement topic/idea and the CQC report