Overview of the Case Southwestern Free Clinic is a free/low cost medical care clinic serving low income and uninsured members of the community. The board has become concerned about the leadership style of Leeza Smithon, the executive director of the organization. A consultant is brought in to engage the executive director in a coaching process to identify specific concerns about her leadership behavior and to develop strategies to make her more effective as a leader. Based on data collected from focus groups, surveys and an action planning retreat, a Task Force for Change (TFC) is created to bring together leaders and staff to develop recommendations for specific interventions for change. Recommendations from the TFC are presented, and students have the opportunity to critique the change process and consider actions for the future. You are assigned the following questions to direct analysis of the case. You need to research, reflect and discuss the questions below, and be prepared to present your findings in your Applied Learning 2 Submission Paper. Question

#3: How would you manage the year 2 process?