Overview: The outline below includes the proposed content as well as the delivery plan for Team 409 (dba Miracle Consulting). This submission includes both a detailed outline in terms of content for the virtual professors to assess, as well as a project plan of executing our project in terms of the video. We have identified recommendations regarding both areas in the case, In addition, we seek to provide a detailed plan regarding the presentation itself. Our presentation will be a "news story" which is meant to provide information as well as to entertain the client. Teaching virtual skills in the class A. Overview of the most important virtual skills 1. Virtual skills have become increasingly important 2. COVID-19 has accelerated a trend that existed before 2019 3. Specific skills have been identified by numerous researchers and organizations i. Teamwork in online setting has been emphasized by Smith and others (e.g., Smith, 2014) li. Communication skills have been identified by Jones and numerous other researchers and organizations (e.g., Jones, 2019, Deloitte, 2021, Green, 2020). ili. Decision-making has been consistently identified as playing an important role in virtual settings (e.g., Bartholomew, 2015). iv. Leadership in virtual settings has a long history of playing an important role, and this role only seems to have increased in recent years (cf. Bommer, 2021). B. Who is doing innovative stuff? 1. Companies i. Microsoft uses teams meetings to build their own proprietary system that allows all employees to get real time feedback from all of their peers across multiple projects (www.microsoft.com, Dewey, Cheetham, & Howe, 2017) il. PeopleSoft solicits input from more than just traditional peers. They go to admin staff, and other support staff to get data from people beyond just the most common ones (e.g., McHenry, 2018). ill. Pizza Hut uses a simple app system for their drivers that gives instant feedback from customers and store members (Amin, Mussolini, & Trump, 2019) 2. Universities i. University of Central Oklahoma (uses a virtual reality approach to conduct simulations). ii. University of Cincinnati (uses Canvas to pull together a large library of virtual skill materials including articles, videos, and websites) ili. University of Southern California (has a specific class dedicated to interpersonal skills in virtual settings that is taught by the communications department) C. Examples of specific virtual skill sessions using different formats 1. 30-minute standalone skill session presentations 2. Self-directed training modules