OVERVIEW

You are a business and technology consultant team providing consulting services to a small business (A NAIL SALON). This small business would like to "beef up" its e-commerce in hopes of becoming global in the next five years. The business has a website, but for informational purposes only, minimal selling over the internet is currently being done. Your client has given you the following parameters:

• Expand online client base to about 250 new customers within the next three years
• The customers will pay for products and/or services using credit cards
• All work needs to be done over the internet using remote contractors/vendors (Hint: think about your B2Cs, B2Bs, etc.)
• All work is estimated prior to an engagement, then contracts are generated and executed before work begins (Hint: think about your online documents)

Given this information, you will be providing recommendations on the following:

• How can your client use technology to stay ahead of the competition?