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Oz house Clean is based in Melbourne and offers professional, residential cleaning services, including regular home cleans, as well as spring cleans. The company was
Oz house Clean is based in Melbourne and offers professional, residential cleaning services, including regular home cleans, as well as spring cleans. The company was established in 2005 and is a family business established by James and Nancy Anderson. James and Nancy are the Directors of the company and finance any business expansion themselves. Their daughters, Amanda and Sarah, are also Directors and manage the business for their parents who are not involved operationally. Amanda is the Operations Manager and Sarah is the Administration Manager. The target customers are people in the greater Melbourne region who want a professional, trustworthy and immaculate cleaning service. The company currently has approximately 70 regular and loyal clients, based around Melbourne inner city. These clients require regular home cleaning, either weekly or once every two weeks for 4 to 6 hours. A standard hourly rate of $40 is charged. The company employs 15 cleaners, all of whom are part-time contract staff working between 10 and 15 hours a week. Staff receive an hourly rate of $25 per hour. Currently, marketing is via a basic website, but a large proportion of the company's work comes through word of mouth from existing customers. All ongoing cleaning supplies are currently purchased from Total Cleaning Supplies in Melbourne. However, this company does not currently offer environmentally friendly products. The company sees its point of difference from competitors as being a small family business, with a focus on quality and happy and contented staff and customers. The management team understands this point of difference may need to change as the business grows and clear plans are necessary. Read above scenario and give me diagram as proof of the existing plans/organisational requirements to this section of your portfolio. Need just a diagram
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