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Ozzie.com is considering a new compensation plan to motivate executives to work hard at ensuring that customers are satisfied and that Ozzie.com's financial performance is
Ozzie.com is considering a new compensation plan to motivate executives to work hard at ensuring that customers are satisfied and that Ozzie.com's financial performance is sound. The proposed scheme is structured as follows: Where: A = (actual customer satisfaction index - target customer satisfaction index) B = (actual financial performance measure - target financial performance measure) Should the proposed incentive scheme be modified? If so, why? If not, why not
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