P d I [Research and apply a model of critical and creative thinking to work through the problem. Use the Critical and Creat i MnetudJitper Kinng Temp the question. Pa r tPre Bre a r e p @culenting the actions to be taken including: Why the complaint was not received Why the complaint is not listed in the Complaints and Appeals Register Which members of staff knew about the complaint or acted in response to the complaint The next steps to resolve the customer complaint Determine the action to be taken to ensure all staff understand and follow the Company's Complaints and Appeals Policy