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PACIFIC HOTELS Time Usage Number of (thousands of Reservations Division minutes) (thousands) Luxury 400 120 Resort 200 150 Standard 800 360 Budget 600 870 Additional

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PACIFIC HOTELS Time Usage Number of (thousands of Reservations Division minutes) (thousands) Luxury 400 120 Resort 200 150 Standard 800 360 Budget 600 870 Additional Information: Call center costs for personnel 840,000 Call center costs for equipment 650,000

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