Page 146 - CHAPTER REVIEW QUESTIONS 1. Describe why there is unique pressure to perform well in events. 2. List and briefly describe three different types of meetings or events designed for smaller groups. 3. Why is it crucial to identify the importance of an issue when conducting risk analysis? 4. List and describe four ways you can set guests' expectations. 5. Explain the concept of managing touch points. 6. In events, you offer the customer both goods and services. Explain this concept. 7. How might a corporation consider a retreat a success? 8. What is a CMP? 9. What benefits might volunteers receive? 10. List three ideas for making volunteers feel appreciate