Page 497 DISCUSSION QUESTIONS .What controls can you identify in the management of your school or at a place where you have worked? How might the organization's performance change ifthose controls were not in place? . How are leadership and control different? How are planning and control different? .lmagine you are the sales manager of a company that sells medical supplies to hospitals nationwide. You have 10 salespeople reporting to you and you're responsible for achieving a certain level of sales each year. How might you go about taking each step in the control cycle? . In the situation described in question 3, what actions would you need to take if sales fell far below the budgeted level? What; if any, actions would you need to take if sales far exceeded the sales budget? If sales are right on target, does effective controlling require any response from you? _ Besides sales and expenses, identify ve other important control measures for a business? Include at least one nonfinancial measure. .What are the pros and cons of bureaucratic controls such as rules, procedures. and close supervision? . Suppose a company at which executives were rewarded for meeting targets based only on profits and stock price switches to a balanced scorecard that adds measures for customer satisfaction, employee engagement, employee diversity, and ethical conduct. How would you expect executives' behaviors to change in response to the new control system? How would you expect the company's performance to change? tGoogle uses Google Apps as collaboration tools for employees. Describe how the company might use controls to determine whether Google employees will use these software programs or competing software (egg Word and Excel)? . How effective is clan control as a control mechanism? What are its strengths and limitations? When it ever should a manager rely primarily on clan control? 10? 11_ Does empowerment imply that management loses control? Why or why not? Some people use the concept of personal control to describe the application of business control principles to individual careers? Thinking about your school performance and career plans, which steps of the control cycle (' Exhibit 16.3) have you been applying effectively? How do you keep track of your performance in meeting your career and life goals? How do you measure your success? How does or can clan control help you meet your personal and professional goals