Page(s) 395-396 Describe the key steps and concepts in the policy-making process Identify the factors that tend to work against rationality and efficiency in the making of public policy. Correct Answer(s) The policy making process is highly complex. Press Space to open Policy makers and other politically active individuals may not behave rationally or efficiently. Press Space to open Although identifying problems and formulating policy solutions is not controversial, there is often disagreement about the evaluation of policy. Press Space to open Governments tend to work incrementally. Press Space to open Incorrect Answer(s)