Pan grows vegetables, which he sells at the local farmers' market. He has recently expanded his small business to include growing and selling flowers. His first customer is a local florist called Jan. After a lengthy telephone conversation, Pan and Jan agree that Pan will provide to Jan 200 bunches of red roses. These are to be delivered to the rear entrance of Jan's shop on 13 February. On 13 February Pan is having a busy day. He confuses his orders and delivers 200 bunches of white lilies to Jan's shop. Because he is rushed, he delivers the flowers to the side entrance instead of the rear entrance. When Jan discovers the flowers she is horrified. Tomorrow (Valentine's Day) is her biggest day of the year and she will not be able to fulfil her orders. On 14 February Jan receives 100 complaints from angry customers who did not receive their red roses. Jan's reputation has suffered as a result of her failure to meet her orders and she believes this will affect the future of her business.

It is a business law case, please help me to analyze this case by using Australian law:

a. Briefly explain why there appears to be a contract between Pan and Jan.

b. Are the statements made by Pan that he will provide Jan with 200 bunches of red roses and that he will deliver them to the rear entrance of the shop terms of the contract? Give reasons for your answer and explain the test that the court would use to make such a determination.

c. On the basis that the statements referred to in (b) above are terms of the contract, indicate what type of terms they are. Give reasons for your answer.

d. Explain what remedies are available to Jan if it can be shown that the terms of the contract have been breached by Pan.

e. Can Jan claim damages for the loss to her reputation caused by Pan's breach of contract? Give reasons for your answer.