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Paori, a customer-care executive of Homefort Inc., an electronics company, adopts the problem-solving process to find a solution to a complaint he received from a
Paori, a customer-care executive of Homefort Inc., an electronics company, adopts the problem-solving process to find a solution to a complaint he received from a customer regarding a non-functioning microwave. After identifying the problem, what should Paori do next
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The General Managers
Authors: John P. Kotter
1st Edition
0029182301, 978-0029182307
