Paraphrase for a comfortable waiting conditions due to the customer response meaning they found themselves in a situation where they were part of a large group, similar to a herd of cattle, stationed on a solid concrete floor, and the cold wind was a constant discomfort every time the door opened, and lastly an efficient service or system to inform customers when their turn is approaching to reduce understood waiting time because they felt a state of anticipation, waiting for their name to be announced. To address this customer response to the business team it could sound like this, "Our customers are experiencing discomfort due to inadequate waiting conditions, including hard flooring and exposure to cold drafts. We need to address these issues by improving our facilities and creating a more comfortable environment for our customers