Paraphrase: I believe that Billie's Balloons would benefit from conducting the PIC/NIC analysis and PDC assessment. The strategies that were outlined would help improve the performance problem regarding incompletion of office closing duties. Currently Billie's Balloons doesn't delegate tasks, provides no clear or concise expectations of the duties and responsibilities, doesn't provide consistent feedback, reinforcement, or consequences regarding tasks, and there is no incentive to motivate task completion. The results of the PIC/NIC analysis and PDC assessment were not surprising due to the lack of support and guidance from the CEO and supervisors. The strategies that were presented to the organization were realistic and feasible for the supervising staff to follow through on. If Billie' Balloons wants to maintain low turnover rates and provide a more productive work environment, then interventions need to be put into place. Employees prefer having guidance, support, outlined descriptions of responsibilities, and feedback. This allows the employee to feel cared for and heard