paraphrase: "This information can be used in the future by keeping in mind the perspective of frontline employees when thinking about CSR. It is crucial to consider their perspectives when making decisions about CSR initiatives, as they are the ones who will be most directly affected by them. This information can also be used in the future because it is important for companies to know whether or not their CSR programs are working, and if they aren't, they need to know why so they can fix it