Question
Pardillo's definition includes the words extremely satisfied when describing the service provided to customers. Describe the difference between good customer service and exceptional customer?
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Good customer service refers to meeting the basic expectations and needs of customers It involves providing efficient and satisfactory service that meets customer requirements and resolves their issue...Get Instant Access to Expert-Tailored Solutions
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Data Analysis And Decision Making
Authors: Christian Albright, Wayne Winston, Christopher Zappe
4th Edition
538476125, 978-0538476126
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