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Part 1. Do you agree that saying sorry for a mishap in doing business is difficult? Even aside from fears of litigation, some businesspeople struggle
Part 1. Do you agree that saying sorry for a mishap in doing business is difficult? Even aside from fears of litigation, some businesspeople struggle with apologizing properly. Have you experienced situations in which saying sorry was difficult? What makes an apology effective?
Part 2. a list of instructions that businesses can use to handle this type of situation.
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