PART 1

Min Motor Works is a car body repair company still striving for its service excellence to its loyal customers since 1998 in Jakarta. Min Motor Works has worked together with a lot of car insurance which makes them quite a popular body repair place in South Jakarta. Their services in detail consist of body repair, painting, and restoration. However, some of their loyal customers always complain about their service time that took longer than other vehicle body repair companies. The CEO of Min Motor Works heard the complaint and immediately hired a business analyst to assess their business process and technology used currently. After assessing for a while, there are some main points to be highlighted that are possibly the main problems to the current business process, as follows:

- Manual service documentation using paper which sometimes lost by the workers

- Untracked service status

- Unclear job description and allocation of each division

- Unclear business process documentation and operation procedures

Questions:

1. Following from last week's questions, what value analysis best suits this company?

2. Please define min. 10 primary activities and min. 5 supporting activities referring to the value analysis you used above!

3. Please state each value to be achieved for each activity you defined above!

4. What are the technologies that can be applied to help this company achieve the new added value?

5. Please create a Process Selection Matrix! (only for the primary activities)

6. Please define the end to end business process based on the PSM that you made