Part 2 of 2 Points: 1.5 of 15 Kerwin Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives, financial, customer, internal business process and learning and grown i) Click the idlin to view the specific objectives) Click the icon to views and corresponding data) Read the direment Kerwin Goal Goal Actual Achieved? 26% No 28% $2,250,000 $2,200,000 No Kerwin Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective: Objective KPI Financial: 1 Gross margin growth percentage 7 Sales revenue growth-core product line Customer Number of repeat customers 6 Number of customers Internal business process: 2 Number of plant accidents 5 Number of new core products Learning and growth: 3 Hours of employee training provided B Employee turnover rate (# of employees leaving company - # of total omploycos) 4 No 104,000 145,000 103,000 120,000 No Yes 5.0 12 16 Yes 2,350 No 2,300 8% 594 No Kerwin Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Kerwin Corporation has collected for the past quarter. A B E 1 KPI Goal Actual 2,350 2,300 12 16 28% 26% 2 Hours of employee training provided 3 Number of new core products 4 Gross margin growth percentage Employee turnover rate (# of employees leaving company + # 5 of total employees) 6 Sales revenue growth-core product line 7 Number of customers 5% 8% $2,250,000 $2,200,000 145,000 120,000 5.0 8 Number of plant accidents 9 Number of repeat customers 104,000 103,000 More info Through its strategic management planning process, Kerwin Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase gross margin. 2. Increase plant safety. 3. Improve employee product knowledge. 4. Increase customer retention. 5. Develop new core products. 6. Increase number of customers. 7. Increase sales of core product line. 8. Improve employee job satisfaction. Print Done Part 2 of 2 Points: 1.5 of 15 Kerwin Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives, financial, customer, internal business process and learning and grown i) Click the idlin to view the specific objectives) Click the icon to views and corresponding data) Read the direment Kerwin Goal Goal Actual Achieved? 26% No 28% $2,250,000 $2,200,000 No Kerwin Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective: Objective KPI Financial: 1 Gross margin growth percentage 7 Sales revenue growth-core product line Customer Number of repeat customers 6 Number of customers Internal business process: 2 Number of plant accidents 5 Number of new core products Learning and growth: 3 Hours of employee training provided B Employee turnover rate (# of employees leaving company - # of total omploycos) 4 No 104,000 145,000 103,000 120,000 No Yes 5.0 12 16 Yes 2,350 No 2,300 8% 594 No Kerwin Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Kerwin Corporation has collected for the past quarter. A B E 1 KPI Goal Actual 2,350 2,300 12 16 28% 26% 2 Hours of employee training provided 3 Number of new core products 4 Gross margin growth percentage Employee turnover rate (# of employees leaving company + # 5 of total employees) 6 Sales revenue growth-core product line 7 Number of customers 5% 8% $2,250,000 $2,200,000 145,000 120,000 5.0 8 Number of plant accidents 9 Number of repeat customers 104,000 103,000 More info Through its strategic management planning process, Kerwin Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase gross margin. 2. Increase plant safety. 3. Improve employee product knowledge. 4. Increase customer retention. 5. Develop new core products. 6. Increase number of customers. 7. Increase sales of core product line. 8. Improve employee job satisfaction. Print Done
