Part 2: Preparation for oral assessment To prepare for your oral assessment you are required to complete the following tasks: Question 1 How do you assess the need to adjust your interpersonal style to talk with different types of clients or professionals? Provide one example of where your interpersonal style needs to be adjusted to accommodate a client needs. For example, where there is a language difficulty or perhaps difficulty in gaining confidence of a professional or referrer. Answer here Question 2 In Parts 3 and 4 to this assessment you will act as a broker and will be required to make oral (audio recording) responses. Prepare a list of resources and equipment you will need for these oral assessments. Answer here Question 3 Aside from the resources and equipment identified in Question 3, what will you do to prepare for the delivery of the loan proposal in the Part 4 Role Play? You can refer to the case study information in Part 4. What communication techniques would you use to respond to any difficult questions. This question demonstrates your ability to plan ahead for your interaction with the customer. Answer here