Part A

1)Explain the following:

Describe the way the form will be promoted and distributed to customers

Explain how the information will be collected and retrieved

Outline the instructions or information other team members will be given about the survey

2)Detail how long a period the form should be used to gain sufficient measurable information. Use dates and times in your answer.

Part B

Collect and evaluate the results and determine the new standard.

1)At the end of the allocated time period, collect and analyse the information .

2)Write a report outlining the results.

3)Develop and explain recommendations for improvement in customer service based on the results of the data