Part A: Answer all questions (20 marks) Question 1 (1 point) Listen A marketing manager has a subordinate who is a marketing coordinator. Which of the following types of power can the manager use on her subordinate? Coercive O O Expert O Referent All of the above Question 2 (1 point) Listen An employee who asks herself "Was the way in which my boss determined my 2% raise fair?" is an example of which of the following concepts? organizational justice ( procedural justice distributive justice OOO interpersonal justice none of the aboveQuestion 3 (1 point) Listen A sales person who acts differently with different clients describes which of the following personality traits? high core self-evaluation Ohigh machiavellianism high narcissism Ohigh self-monitoring O none of the above Question 4 (1 point) ) Listen Salary and benefits are examples of which of the following? O internal motivator O intrinsic motivator external motivator OOO extrinsic motivator a and cQuestion 5 (1 point) Listen An employee was temporarily angry at her boss yesterday afternoon because he made her stay late to finish an assignment. This emotion contains all of the following characteristics except? stronger intensity O shorter duration specific reason OOO specific target none of the above Question 6 (1 point) ) Listen An employee who receives a year-end bonus as a reward for good performance is an example of which of the following? O positive reinforcement negative reinforcement punishment extinction none of the aboveQuestion 7 (1 point) Listen Your roommate attributes her high test grades to her excellent study habits and her low test grades to the instructor's poorly worded questions. Which attribution error is your roommate demonstrating? O self-efficacy fundamental attribution error self-esteem OO self-serving bias band d Question 8 (1 point) Listen A newspaper delivery job that rewards employees with a bonus after the delivery of an unknown number of newspapers is an example of which of the following reinforcement schedules? continuous OO fixed interval variable interval O fixed ratio OO variable ratioQuestion 9 (1 point) ) Listen A position that only requires someone to perform a single task is an example that best describes which of the following job characteristics? O low skill variety C low task significance low task identity low feedback from the job itself O all of the above Question 10 (1 point) Listen The workplace practice of referring to your boss by his or her first name describes which of the following cultural characteristics? low power distance collectivism individualism OOOO long-term orientation none of the aboveQuestion 11 (1 point) |= i Listen | p A perzon fries to persuade someone to do a favour for her by saving \"You look great! Have vou lost weight?\" This example best describes which of the following persuasion tactics? O inspirational appeals O ingratiation O personal appeals O exchange O Impression management Question 12 (1 point) |= 1|lL|sten| Which of the following best describes the behavioural perspective of leadership? O effective leadership depends upon the power a leader has within an organization O effective leadership depends upon the physical characteristics of the leader O effective leadership depends upon the environment in which the leader operates O effective leadership depends upon effective actions uzed to direct employee activities O all of the above Question 13 (1 point) Listen Sandy is a customer service representative who puts forth a great effort to show positive emotions at work. This effort is known as which of the following? emotional dissonance emotional labour emotional identity emotional contagion a and b Question 14 (1 point) Listen Your boss attributes your poor performance to your lack of effort. Which attribution error is your boss demonstrating? C self-efficacy O fundamental attribution error self-esteem OOO self-serving bias a and cQuestion 15 (1 point) Listen A job that requires someone to complete a whole piece of work, such as writing a novel, is an example that best describes which of the following job characteristics? O high skill variety high task significance high task identity high feedback from the job itself O all of the above Question 16 (1 point) Listen A person who believes it is OK to lie, cheat, and deceive in order to achieve their goals describes which of the following personality traits? O high core self-evaluation high machiavellianism high narcissism high self-monitoring OO none of the aboveQuestion 17 (1 point) Listen Personal satisfaction for a job well done is an example of which of the following? internal motivator intrinsic motivator external motivator OO extrinsic motivator O a and c Question 18 (1 point) Listen An employee who is paid every two weeks for performing her job is an example of which of the following reinforcement schedules? continuous OO fixed interval variable interval OO fixed ratio O variable ratioQuestion 19 (1 point) Listen An employee who is suspended without pay for workplace misconduct is an example of which of the following? positive reinforcement negative reinforcement punishment extinction OO none of the above Question 20 (1 point) ) Listen A supervisor at a local fast-food restaurant does not interact with employees until a problem arises. This example best describes which of the following? O laissez-faire O active management-by-exception passive management by exception contingent reward none of the abovePart B: Answer 1 of 2 questions (15 marks total) Question 21 (15 points) = ) Listen B-1 You are the Chief Executive Officer (CEO) of a company. For the past two weeks you have been involved in the selection of your new Executive Assistant (EA). The duties of your EA include handling all of the CEO's correspondence, organizing the CEO's calendar, and performing administrative duties such as booking travel arrangements and filing expense reports. There are 2 candidates who remain. Candidate A is extremely organized and helpful but lacks creativity and is extremely shy and moody. Candidate B is less organized and less helpful but is a very calm person who is extremely outgoing and creative. Please answer the following questions in the space provided: A) Name each of the "Big 5" personality traits (7.5 marks total) B) Indicate if candidate A is either "High" or "Low" for each of the "Big 5" personality traits (7.5 marks total) Paragraph BIUVA + v Lato (Recom... 19px ... EQ CQuestion 22 (15 points) =| i usten | @ B-2 The following iz an online advertizement for 3 management training program (13 marks). \"You are invited to attend a management training event hosted by management guru Tony Robbins. This event has been attended by over 2 million people from across the world. Only 50 unsold tickets remain before the event is sold out.\" Please answer the following questions in the space provided: A) Identify three of Cialdini's principles of influence being used in this advertisement (7.5 marks total) B) Identify three parts of this advertisement that demonstrate 3 of Cialdini's principles of influence vou identified m part A. (7.5 marks total) Paragraph ~ Lato (Recom... w