Part A

For Sharon to meet the fulfilment requirements of the increased demand should she set operational targets as part of her strategy? If so, what areas should her targets address? Provide details (at least 5 things). If not, explain why. Provide details (at least 5 things).

Part B

Since Great Products (GP) is potentially doubling its output, what should form part of Sharon's strategy in terms of customer satisfaction? Provide details (at least 5 things).