Part A - Stakeholder consultation

Thomas and Brian Brown Pty Ltd is an organisation that has been in business for 17 years. The owner (Thomas) owns the company jointly with his brother Brian. The company provides warehousing services to a wide range of clients.

The owners decided to take steps to increase the productivity and update the technology used by the business. To start with, the owners would like to update all of the computers used in the offices so that they can implement new software later in the year.

The Project Manager (The Learner) contacted the Project Sponsor (Thomas Brown) to discuss the quality requirements of the project and define quality criteria. The Project Manager asked about existing quality policies and procedures.

The Sponsor provided the following information:

• The company has a quality manual that provides an overall quality framework for the business. This quality manual is certified under ISO 9001 Quality Management Systems. As such, the company uses the plan, do, check, act cycle. You would like the project to be conducted within this framework.
• Client satisfaction is crucial; therefore, it is important that the employees are satisfied with the new technology.
• You feel it is important that adequate training is provided so that employees do not need to continually seek help to use their new computers.
• You would like to ensure that the equipment is purchased from a reputable supplier and is of a reasonable quality. In particular, you want equipment that does not malfunction or need ongoing or frequent repairs.
• To effectively integrate the new computers and upgrade software next year, the computers must be upgraded.
• Of course, cost efficiency is also important.

During the conversation, you:

• discussed the quality requirements of the project
• discussed quality criteria
• discussed relevant policies and procedures

Have four (4) quality criteria to be used for the project.

Part B - Email

Produce an email to the project team explaining two quality assurance tools, methods, or techniques that you have chosen to be used in your project.

Part C - Quality management

Explain which quality management method will be used and how it will be implemented throughout the project, the quality processes need to be implemented.