Part B - Develop a company email policy

Introduction

Part E - Draft an email newsletter for customers

Create the text of an email newsletter for customers, advising them of the new shoe covers policy of Tip Top Cleaning.

The tone of the email newsletter should also be courteous and support the content of the newsletter.

it must follow the email communications protocols that have designed in Assessment 2, Part B.

In email, it must invite feedback from all customers about the shoe covers policy and ask if they have any suggestions on making the organisation's communications more effective.

Newsletter text

Tip Top Cleaning is a start-up organisation based in Melbourne, Victoria. The company services all residential areas in Melbourne, as well some corporate clients in the CBD. Cleaning services are provided on a regular basis or for one-off occasions. Tip Top Cleaning plans to grow their business by offering a professional, trustworthy, and effective service. Tip Top Cleaning is a family owned, service oriented business that prides itself on having professional and friendly cleaners. The company is looking to expand its operations within the Melbourne metropolitan and surrounding areas. At this stage, the company does not want to expand to regional Victoria or interstate

Our vision and mission for customer service

Mission:

Tip Top Cleaning's mission is to provide the customer with cleaning services in a sustainable, trustworthy, professional manner and exceed the customers' expectations of quality cleaning services at all times. Company's key words are and effectiveness.

Vision:

We are constantly working to establish ourselves as the most respected and sought-after contract cleaning and facilities support service in Melbourne

Policy purpose and scope:

Tip Top Cleaning is a cleaning service catering to all types of residential and commercial cleaning. The email policies for tip top cleaning is to ensure that employee's use their email in a way that is aligned with the aims of the business.

Guidelines for appropriate and inappropriate use of company email

Follow the below guidelines to handle company email appropriately:

• Use informative subject lines.
• Stick to one topic per email.
• Be clear about any points of action.
• Avoid overuse of capital letters.
• Ensure you are emailing the correct address.
• Use mailing lists.

Guidelines for general content:

Emails, like traditional business letters, need to be clear and concise. Keep your sentences short and to the point. The body of the email should be direct and informative, and it should contain all pertinent information. See our article on writing skills for guidance on communicating clearly in writing.

Email etiquette and security:

• Be suspicious of unknown links or requests sent through email or text messages.
• Don't open email attachments from unknown sources, and only open attachments from known sources after confirming the sender.
• Never click on links in emails.