PART B NON-FINANCIAL/STRATEGIC PERFORMANCE MEASURES

The following is provided as a reminder and an additional exercise for students to review and consider their current knowledge on this topic. Attempt both questions and consider how readily you can provide solid reasoned answers without simply resorting to duplicating bullet points from the lecture slides (which would not score well in the exam).

Strategic Performance Measurement Systems (SPMS)

PART I - Balanced Scorecard (Kaplin and Norton)

a) Use the following table to indicate the name of TWO (Only) NON-FINANCIAL Perspectives of the Balanced Scorecard as described by Kaplin and Norton in first column.

b) In the second column, describe the purpose of that specific perspective

c) In the third column, list a potential LAG Indicator for that perspective

d) In the fourth column, list a possible LEAD indicator for that perspective

Perspective name

Purpose (what does it measure)

Possible LAG Indicator of performance

Possible LEAD Indicator of performance

Customer

Internal business process

Learning and growth

PART B NON-FINANCIAL/STRATEGIC PERFORMANCE MEASURES The following is provided as a reminder and an additional exercise for students to review and consider their current knowledge on this topic. Attempt both questions and consider how readily you can provide solid reasoned answers without simply resorting to duplicating bullet points from the lecture slides (which would not score well in the exam). Strategic Performance Measurement Systems (SPMS) PART I - Balanced Scorecard (Kaplin and Norton) a) Use the following table to indicate the name of TWO (Only) NON-FINANCIAL Perspectives of the Balanced Scorecard as described by Kaplin and Norton in first column. b) In the second column, describe the purpose of that specific perspective c) In the third column, list a potential LAG Indicator for that perspective d) In the fourth column, list a possible LEAD indicator for that perspective Perspective name Purpose (what does it measure) Possible LAG Possible LEAD Indicator of ndicator of performance performance Customer Internal business process Learning and growth