Part I. Write if D if the principle/statement is Demings, J - if Jurans, C - if Crosby and N if none of them. (2 points)

1. Cost decreases because of less rework, fewer mistakes, fewer delays, snags, better use of machine time and materials.
2. Constantly and forever improve the system of production and service.
3. Build awareness of the need and opportunity for improvement.
4. Maintain momentum by making annual improvement part of the regular systems and process of the company.
5. Organize to reach the goals (establish a quality council, identify problems, select projects, appoint teams, designate facilitators)
6. Optimize the process.
7. Make it clear that management is committed to quality.
8. Raise the quality awareness and personal concern of all employees.
9. Hold a zero defects day to let all employees realise that there has been a change.
10. Drive out fear that everyone may work effectively for the company.
11. Eliminate numerical goals, posters and slogans for the workforce asking for new levels of productivity without providing methods.
12. Identify who are the customers
13. Evaluate the cost of quality and explain its use as a management tool.
14. Take actions to correct problems identified through previous steps.
15. Remove barriers that stand between the hourly worker and his right to pride of gworkmanship