Part II Discussion Questions of House of Quality

1. Explain the main components of a House of Quality.

2. Explain how the House of Quality translates costumer desires into product/service attributes.

Part III Life cycle ownership costs Purchase Useful Miles per Cost life Year 15 yrs Hybrid $17,000 H Hybrid $19,000 T 15 yrs 14,000 miles 14,000 miles Miles per Gallon 32 35 Average Fuel Price per Gallon $3.75 $3.75 Operating Cost $0.12/mile $0.09/mile

1. Given the above cost parameters, what is the total vehicle life cycle cost of this hybrid car H?

2. What is the break-even point in miles between the hybrid vehicle H and T?

3. Given the break-even mileage in the previous question, what is the payback period in years?

Part II Discussion Questions of House of Quality 1. Explain the main components of a House of Quality. (5 pts) 2. Explain how the House of Quality translates costumer desires into product/service attributes. ( 5pts) Part III Life cycle ownership costs 1. Given the above cost parameters, what is the total vehicle life cycle cost of this hybrid car H ? (10 pts) 2 . What is the break-even point in miles between the hybrid vehicle H and T ? (10 pts) 3. Given the break-even mileage in the previous question, what is the payback period in years? (5 pts)