Participants: Community Service Manager - you need to play the role of community service manager. Centre director - Your trainer will play the role of the centre director. Client - one of the classmates will play the role of the client. The scene will be set up as follows: One learner from the group will be asked to play the client (James). He will discuss the poor service issues regarding staff coordination. The trainer will be asked to play the centre director (Jacinta). She will discuss the industry standards regarding quality service, including quality governance principles and domains. You will act as a community service manager and do the following: o Discuss and identify industry standards regarding quality service o Discuss and identify poor service issues o Discuss and identify different ways to improve quality service o Discuss and identify resources required for quality service