Past due collection letters to an individual customer should be addressed to the customer using their name. When writing to a company, you should address the letter to the owner or chief operating officer. True C False A benefit of forming a LLC is that you are not required to maintain a Record Book as you do for a Corporation structure. True C False You have met with the franchisor of Dipping Donuts and scheduled a meeting to sign the Franchise Agreement. Seven days prior to signing the agreement, you receive the Franchise Disclosure Document for review. You are also told not to make any payment until after signing the agreement. Has the Dipping Donuts franchisor complied with the FTC's requirements? Yes No Although it is less costly to seek mediation to resolve small business conflicts; business owners must be yery careful because what they say during mediation proceedings is not considered confidential and may be used against them later in a court of law C True False When determining what interest rates to charge a customer, small businesses should refer to the U.S. Truth in Lending Act C True