Patients at the Rouse Home have been complaining recently about the conditions at the home. The administrator would like to use a Pareto chart to investigate. When a patient or patient$$s relative has a complaint, they are asked to complete a complaint form. Listed below is a summary of the complaint forms received during the last $12$ months.

Complaint

Number

Complaint

Number

Nothing to do

$35$

Dirty conditions

$83$

Poor care by staff

$97$

Poor quality food

$105$

Medication error

$15$

Lack of respect by staff

$24$

Develop a Pareto chart. What complaints would you suggest the administrator work on first to achieve the most significant improvement?

Question $35$Answer

a$.$

Poor Quality food, Dirt conditions, Nothing to do$,$ Lack of respect by staff

b$.$

Poor Quality food, Poor care by staff, Dirt conditions and Nothing to do

c$.$

Poor care by staff, Nothing to do and Lack of respect by staff

d$.$

Poor Quality food, Poor care by staff, and Dirt conditions