patients have been presenting in the outpatient collection with orders for a fasting plasma glucose (FPG) without having fasted or abstained from eating or drinking for the recommended time. The phlebotomy team then provides appropriate instruction to the patient, and asks the patient to return at a later date when they are truly fasting. This leads to not only frustration for the patient, but also for the physicians due to the delay in patient collection and testing. You are in charge of a process improvement (Pl) team to identify how this situation can be corrected, while enhancing the quality and customer service aspects of your laboratory outpatient center. Identify and Explain two quality aspects of patient care that are affected As lead on this Pl project, identify three other healthcare team members that would be benecial to include in this project. 3. Create a quality improvement tool (shbone diagram, process map, decision tree) to use in identifying causes or processes that may contribute to patients arriving in a non-fasting state. Include decision points as needed, along with a clear, written summary of how the tool can be used in this project. 4) Describe at least one corrective action that can be developed to inform the patient of fasting protocol prior to arriving at the laboratory for sample collection. 5) Show the specic quality improvement metrics that will be used to check progress on the changes implemented