Patients have rights and expect a certain level of behavior from the people they are paying to treat them, in your role as a dental assistant list some of things that you are required to do for your patient?

  

b) From your own experience, list five 'patient needs' that you have been aware of with some of your patients

QUESTION 2:

 

The following case study gives an example of a poor communication example, with an unsuccessful outcome, detail how things may have been done differently to achieve a successful outcome.

 

Mr. David Jones arrives for his 8am appointment at 8.15, he is very flustered, he has been stuck in traffic, he was trying to call to advise of this, but the phone was engaged, he is very upset when he is told that he cannot be seen as they have taken the next patient in already and he will have to be re-appointed, Mr. Jones leaves very upset as he is going out of town for two weeks and is worried about the tooth.