Paul Soriano is confined in a hospital in cavite. Concerned about the cleanliness of his room to prevent infection, he noticed that for the last two weeks, the maintenance lady cleaned his comfort room only for times. Every time he calls the nurses for assistance, they do not seem to attend to him, this is also true with other patients. He then decided to call the attention of the HR manager of the hospital for what seems to be a problem of motivation and work dedication of the staff. The HR manager, upon hearing of these conversations, apologized and promised to immediately act on the concern. On his way back to the office, he is thinking of ways to improve employee performance because he knows that such problem if left unattended will affect the reputation of a hospital that has been in the service for 60 years already. As an HR manager, what should you do to improve the performance of your employees?