Paula emailed a customer service department at her bank because was earning a very small amount of interest despite having a large balance in her savings account. Paula emailed the customer service department several times and never received a response. This example shows that in terms of customer dissatisfaction, when things go wrong, all of the following actions should take place EXCEPT: a. An employee needs to forward the email to her boss to resolve the problem. b. Research suggests that the primary means to regaining the customer is through an empowered frontline employee. c. An employee needs to empathize with the customer. d. An employee needs to be capable of fixing the