PE 4-1. Consider organizational or individual service processes in which you frequently assume the role of a user, such as making an online purchase of physical goods, making a travel reservation, paying a bill online, looking up a library resource, and so on. For at least two of these processes, complete the following steps: 1. a. Write a brief narrative description of the process as a whole. 2. b. Identify for each of the processes a single goal task in which you are the user. 3. c. For each of the tasks identified in (b) above, write a user story for the relevant persona in which you act in the context of that user story. 4. d. Identify at least two acceptance criteria for each of the user stories. 5. e. Illustrate the user stories identified above with a UI mock-up.

Create two wireframe diagrams for part e of the exercise using wireframe.cc.