People empathize when they: a. perceptually understand and are sensitive to the feelings, thoughts, and situations of others. b. form expectations about someone, causing that person to act more consistently with those expectations. c. quickly form an opinion of someone based on the first information received about them. d. take credit for their successes and blame others or the situation for their mistakes. e. overestimate the extent to which others have beliefs and characteristics similar to their own.