People resist change because what is good for the organization is not necessarily good for the people who work there. For example, consider a vendor who used to receive orders to be shipped on paper shipping documents but now uses a computer to receive the same information. The vendor now has to use the print button on the computer and the label is produced automatically. The vendor can now ship many more orders each day, which is a clear benefit to the organization. However, the vendor's change does not pay. Learning to use the new system and work processeseven if the change is minorrequires more effort than continuing to use the existing, well-understood system and work processes