"People with hearsay knowledge of reengineering and those just being introduced to

the concept often jump to the conclusion that it is much the same as other business

improvement programs with which they are familiar. "Oh, I get it. Reengineering," they

may say, "is another name for downsizing." Or they equate it with restructuring or some

other business fix of the month."

Source: "Reengineering the Corporation" by M. Hammer and J. Champy, 1994, pp.47

Required:

In light of the statement above, explain and describe in own words:

(i) What is business process reengineering; and

(ii) Why reengineering is not the same as downsizing or restructuring, and support

your answers with relevant examples or illustrations.

(6 marks)

(b) Select any three (3) of the seven principles of business process reengineering (BPR),

and explain what it means and how companies should effectively implement these

principles to gain maximum benefits from BPR.

(17 marks)