1. Pepsi's Human Resources department is probably organized as a:

a.Organizational center

b. Investment center (investment center)

c.Profit center (profit center)

d. Cost center

2. ABC uses the Balanced Scorecard to measure the performance of various elements of the company. The workshops, seminars and trainings offered are performance measures related to the element

a. Financial

b.Learning and growth

c.internal business process

d.Customer satisfaction