perdu13/11 Short-Answer Questions Q1. In the M4M Video in Section 1.2, CRM is described as both a function and a philosophy. Describe how this applies to Canada Post in this case, and be sure to explain it based on the fundamental question behind CRM. Q2. Show visually the three-stage CRM process as described in the Canada Post case. Q3. You have completed your three-stage CRM system for your meeting with Canada Post. Present your ideas using a three-slide presentation in the space below. 0 0