Performance Evaluation Using Balanced Scorecard at IBM

Requirements:

1. Develop a balanced scorecard for IBM to evaluate performance across financial, customer, internal business processes, and learning and growth perspectives.
2. Set specific performance targets for key metrics (e.g., ROI, customer satisfaction, production efficiency, employee training hours).

Perspective	Metric	Target Value
Financial	ROI	19%
Customer	Customer Satisfaction	94%
Internal Business Process	Production Efficiency	96%
Learning and Growth	Employee Training Hours	40 hours/employee/year

3. Collect and analyze actual performance data for the current year.
4. Recommend actions to address any performance gaps and improve overall business performance.