Question
Performance management cases You are working as an HR manager in a big global company operating in the fast-moving consumer goods industry. The company is
Performance management cases You are working as an HR manager in a big global company operating in the fast-moving consumer goods industry. The company is able to provide good development and career possibilities within the company. The company follows a performance management process in which the work targets and goals are reviewed frequently, at least quarterly or project-wise. The future plans and personal development needs are discussed at the end of each project or yearly in one-on-one meetings with the manager and the team member. The HR team compiles the performance feedback and development plans for unit-level summaries within the HR software and discusses the needed actions together with the line managers. This time three managers have requested a meeting with you as they don't know what to do with their employees. How would you advise them? Anna, Product Manager, Master's degree in marketing. Works in the marketing department with 10 other product managers Reports to marketing manager Exceeds all targets year after year, excellent performance feedback Creative, analytical, excellent social and language skills Has been in the current position for 5 years already Has not indicated any aspirations for career development John, Sales representative, BBA degree Responsible for one geographical sales area Reports to sales manager Doing solid work in sales; meets expectations, but has never exceeded them Performance feedback varies, some of his colleagues praise him, some complain about his behavior Driven by profit and results, customer & service-oriented Impulsive, extrovert, lacks creativity Has been in the current position 1½ years Has indicated that he wants to move up the hierarchy fast, and will leave the company if is not able to get new challenges David, HR Business Partner, Master's degree in engineering Supports one business unit as an HR generalist Constantly getting complaints from the managers who don't want to cooperate with him Not replying to emails or phone calls fast enough, not able to provide much help in difficult situations Good with HR data system and likes to spend time fixing the problems in it and helping managers with the system. Frequently absent from work, reason unknown Introvert, accurate, detail-oriented Has been in the current position 2 years
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