Performance Measurement and Balanced Scorecard at Volvo

Requirements:

1. Develop a balanced scorecard for Volvo to measure performance across financial, customer, internal process, and learning & growth perspectives.

Perspective	Key Performance Indicators (KPIs)
Financial	ROA, Operating Profit Margin
Customer	Customer Satisfaction Index, Market Share Growth
Internal Process	Manufacturing Cycle Time, Defect Rate
Learning & Growth	Employee Training Hours, Innovation Rate

• Identify key performance indicators (KPIs) for Volvo's balanced scorecard across financial, customer, internal process, and learning & growth perspectives.
• Define performance targets and benchmarks for each KPI to align with Volvo's strategic goals.
• Recommend strategies to improve Volvo's overall performance based on balanced scorecard analysis.