1. Performance metrics

   Apples & Oranges Inc. is trying to become more efficient in shipping goods. It is experimenting with two new shipping procedure initiatives aimed at achieving this strategic objective. The company has provided the following data regarding the two procedures after one month of implementation:

   	Shipping Procedure A		Shipping Procedure B
   Number of shipping errors	119		160
   Hours from ordered to shipped	15.3		18.2
   Shipping time (hours from shipped to delivered)	6.7		9.5
   Pounds of goods shipped	1,120,000		1,200,000
   Number of shipments	350		400

   a. Compute the following performance metrics for each program:

   (1) Average number of shipping errors per shipment, rounded to two decimal places.

   Procedure A: ______ error per shipment

   Procedure B: _____ per shipment

   (2) Hours from ordered to delivered, rounded to one decimal place.

   Procedure A: ______ hours from ordered to delivered

   Procedure B: _____ hours from ordered to delivered

   (3) Average pounds of goods per shipment.

   Procedure A: ______ lbs. of goods per shipment

   Procedure B: _____ lbs. of goods per shipment