Performance metrics Apples & Oranges Inc. is trying to become more efficient in shipping goods. It is experimenting with two new shipping procedure initiatives aimed at achieving this strategic objective. The company has provided the following data regarding the two procedures after one month of implementation: Shipping Procedure A Shipping Procedure B Number of shipping errors 72 184 Hours from ordered to shipped 17.3 19.2 Shipping time (hours from shipped to delivered) 7.7 9.5 Pounds of goods shipped 640,000 1,200,000 Number of shipments 200 400 a. Compute the following performance metrics for each program: (1) Average number of shipping errors per shipment, rounded to two decimal places. Procedure A: error per shipment Procedure B: error per shipment (2) Hours from ordered to delivered, rounded to one decimal place. Procedure A: hours from ordered to delivered Procedure B: hours from ordered to delivered (3) Average pounds of goods per shipment. Procedure A: lbs. of goods per shipment Procedure B: lbs. of goods per shipment b. Which program should the company implement moving forward? Procedure A Feedback Check My Work