Performance metrics Buffalo BBQ Restaurant is trying to become more efficient in training its chefs. It is experimenting with two training programs aimed at this objective. Both programs have basic and advanced training modules. The restaurant has provided the following data regarding the two programs after two weeks of implementation: Training Program A Training Program B New chef # 1 2 3 4 5 6 7 8 9 10 Hours of basic training 21 22 30 23 22 25 23 29 32 21 Hours of advanced training 9 8 8 10 10 2 2 0 3 2 Number of chef mistakes 11 15 17 15 13 8 7 6 5 7 a. Compute the following performance metrics for each program: (1) Average hours of employee training per chef, rounded to one decimal place. Program A: hrs. per chef Program B: hrs. per chef (2) Average number of mistakes per chef, rounded to one decimal place. Program A: mistakes per chef Program B mistakes per chef b. Which program should the restaurant implement moving forward? Program B Feedback Check My Work Although strategic objectives are useful for guiding management's actions, they do not measure whether the company is achieving its objectives. Rather, performance metrics are used to assess performance in achieving the strategic objectives. At least one metric is used for each strategic objective